FAQ's

Art Boss Art — Frequently Asked Questions

For all enquiries, contact us directly: info@artboss.art

GENERAL FAQ (Applies to Art Hire, Bespoke, and Print Projects)

What is the consultation process?
We offer free initial consultations where we create a themed proposal for your space. Each proposal includes 2–3 tailored artwork options per area. If our initial suggestions aren’t quite right, we refine the proposal through further discussion.

Are there any consultation or travel costs?
Consultations are free. However, if the project does not go ahead, travel costs may be passed on where appropriate.

How are costs communicated?
Pricing is outlined on the final page of your proposal. We clearly list the cost per artwork and detail any required deposits or upfront purchases.

What is your production timeline?
Please allow 4 weeks from final artwork approval to installation, depending on the size of the project. Many of our works are produced to order, and this lead time reflects our current capacity. As our business grows, we aim to reduce production times with increased stock and pre-prepared works.

ART HIRE TERMS

Rental Pricing Structure:

  • 1 Month: 5% of total artwork value

  • 6 Months: 3.3% per month

  • 12 Months: 3% per month

  • 24 Months: 2% per month

Rent-to-Own Option:
Clients may convert to ownership after 6 months of rental. This is evaluated on a case-by-case basis.

What if we want to purchase a piece outright?
In many cases, Art Hire clients choose to purchase at least one of the works being installed. This purchase is treated as a deposit and deducted from the total rental value.

Is insurance required for Hire artworks ?
Yes. Once the artwork is delivered and installed, it is the hirer’s responsibility to ensure it is covered under the premises’ contents or specialist insurance. We require confirmation of who will be insuring the works.

What happens in the case of unexpected events?
We require contact details for a representative or decision-maker on site, in case of unforeseen events (e.g., death, disaster, or non-payment). These and other terms are covered in our Client Rental Agreement.

Trade & Collaborator Agreements:
Interior designers, stylists, and developers who place works through Art Boss Art may receive 1–3 months’ rental value (depending on contract length) as a referral or collaborator fee.

We also support placements for photoshoots or home styling projects. Acknowledgement of Art Boss Art in print or digital promotions is required. Handling or hanging fees may apply.

RETURNS POLICY

What can be returned?

  • Damaged or defective items may be returned within 14 days of delivery.

  • Custom or bespoke works are final sale unless damaged.

How to request a return:

  1. Email info@artboss.art with your order number, photos, and a description.

  2. We’ll confirm next steps and provide a return address.

  3. Items must be returned in original packaging.

Refunds:

  • Processed within 7–10 business days after approval.

  • Refund issued to original payment method.

Non-returnable items:

  • Gift cards, downloadable digital products, and bespoke commissions.

DELIVERY POLICY - ART HIRE & PRINT

Processing Times:

  • In-stock: 3–5 business days

  • Custom/Bespoke: 4–6 weeks

Shipping Times:

  • NZ: 5–7 business days

  • International: 15–30 business days

Tracking:

  • All physical orders include tracking info upon dispatch.

  • Digital downloads are delivered instantly via email (link active for 7 days).

Additional Info:

  • Shipping costs calculated at checkout

  • Customs/import duties are buyer’s responsibility

  • Incorrect shipping info may cause delays we cannot control

For anything not covered here, reach out to: info@artboss.art