Refund policy

Refunds & Returns Policy - Australia & NZ

Updated: July 22, 2025
At Art Boss Art Limited, we take great pride in the quality of our artwork and the care we take in packaging and shipping. However, if something’s not quite right, we’re here to help.

🕒 30-Day Return Window

We offer a 30-day return policy from the date you receive your item. If you’d like to request a return, please contact us within that timeframe.

✅ Eligibility for Returns

To be eligible for a return:

The item must be in its original condition — unused, unframed (if applicable), and in original packaging.
You’ll need to provide proof of purchase (order confirmation or receipt).
Returns must be initiated by emailing us first — items sent back without contacting us will not be accepted.

📩 Start a return by emailing: info@artboss.art

📦 Returns must be sent to:
170 high st, Waimate, 7924
South Canterbury, New Zealand

📦 Exchanges

Need a different piece? The fastest way is to:

Return your original item.
Place a new order once your return is accepted.

❌ Non-Returnable Items

Certain items are not eligible for return:

Custom or commissioned artwork
Sale or discounted items
Gift cards
Items that have been damaged or altered after delivery

If you’re unsure whether your piece is returnable, just reach out — we’re happy to clarify.

🚚 Damaged or Incorrect Orders

We care deeply about presentation and packaging — but if something arrives damaged or incorrect, please let us know immediately upon delivery.
Email photos of the issue and your order number to info@artboss.art, and we’ll do our best to make it right.

🇪🇺 EU Customers – 14-Day Cooling Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your purchase within 14 days for any reason. The item must meet the same condition requirements noted above.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds will be issued to your original payment method within 10 business days.
Please note: banks and credit card providers may take a few extra days to process the funds.

If more than 15 business days have passed since approval and you haven't received your refund, please email us at info@artboss.art.

🌍 International Returns Policy (Outside NZ & Australia)

We want you to love your Art Boss Art piece — wherever you are in the world.
However, due to the bespoke nature of our artwork and the complexity of international shipping, our returns policy for customers outside of New Zealand and Australia is outlined below.

🔄 Return Eligibility

We accept returns for damaged or defective items only.
You must notify us within 7 days of receiving your order, including clear photos of any damage or issue.
Returns for change of mind are not accepted for international orders.

📦 Return Conditions

Items must be returned in original condition and packaging.
Return shipping is the responsibility of the customer, unless the item was damaged or incorrect.
We recommend using a tracked and insured service, as we are not responsible for returns lost in transit.

💳 Refunds

Once we’ve received and inspected the return, we’ll process a refund or replacement within 7 business days.
Refunds will be issued via the original payment method.
Shipping fees are non-refundable, unless the item was damaged or incorrect.

🛃 Customs & Duties

Any customs fees or duties paid are non-refundable.
Please check with your local customs authority before purchasing, as these charges vary by country.

📧 Need Help?

Have a question about a return? Just reach out — we’re here to help.
📧 info@artboss.art